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Privacy Policy

At The Courtyard @ no 12, we are committed to maintaining the trust and confidence of visitors to our website and contacts.

Here you’ll find information on how we treat data that we collect and your rights as well as information about cookies, how we use them and the types of cookies we use on our websites.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions.

How we use your data

The Courtyard @ no 12, (and trusted partners acting on our behalf) uses your personal data as follows:

  • to provide goods and services to you

  • to make a tailored website experience available to you

  • to manage any registered business account(s) that you have with us

  • to verify your identity

  • with your agreement, to contact you electronically about news, promotional offers and products and services which we think may interest you

  • for market research purposes – to better understand your needs

  • to enable us to manage customer service interactions with you

  • for crime and fraud prevention, detection and related purposes

  • where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

 

Data collected

The Courtyard @ no 12 may collect the following data, which includes personal data, from you:

  • name

  • job title

  • profession

  • contact information such as email addresses and telephone numbers

  • demographic information such as postcode, preferences and interests

  • IP address (automatically collected)

  • web browser type and version (automatically collected)

  • operating system (automatically collected)

  • a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected)​ in each case, in accordance with this privacy policy.

How we collect Data

The Courtyard @ no 12 collect Data in the following ways:

  • data is given to us by you; and

  • data is collected automatically.

 

Data that is given to us by you

The Courtyard @ no 12 will collect your data in a number of ways, for example:

  • when you contact us through the website, by telephone, post, e-mail or through any other means

  • when you register with us and set up an account to receive our products/services

  • when you complete surveys that we use for research purposes (although you are not obliged to respond to them)

  • when you enter a competition or promotion through a social media channel

  • when you make payments to us, through this website or otherwise

  • when you elect to receive marketing communications from us

  • when you use our services in each case, in accordance with this privacy policy.

Data that is collected automatically

To the extent that you access the website, we will collect your data automatically, for example:

  • we automatically collect some information about your visit to the website. This information helps us to make improvements to website content and navigation, and includes your IP address, the date, times and frequency with which you access the website and the way you use and interact with its content.

  • we will collect your data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the website, see the section below.

How long do we keep your data?

The Courtyard @ no 12 will retain your personal data for as long as we have a relationship with you. We will not retain your data for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of data, however, the longest we will normally hold any personal data is 6 years, after which time it will be deleted or anonymised. You can request or delete the data we have at any time by contacting us at no12thecourtyard@gmail.com. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

How we protect your data

Security is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens. We use data encryption for our office software and hardware, including our email, file system, computers and business software. We also have internal policies setting out our data security approach and training for our employees.

Access to your personal information

When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication, or send your request to no12thecourtyard@gmail.com

You are entitled to update or access the personal information that we hold, or ask us to delete it or object to our continued processing of your personal data. Email your request to our data protection officer, The Courtyard @ no 12, no12thecourtyard@gmail.com.

Visitors to our website

When someone visits www.no12thecourtyard.co.uk. we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy below.

If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

 

Enquiries and newsletter sign up

As part of the registration process for our services (website enquiries), free resources or email newsletters, we collect personal information. We use that information for a couple of reasons: to send you emails with news and industry-related topics and to inform you about topics you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are correct and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use third-party providers to deliver our newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter.

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our marketing emails.

Scope of this privacy policy

This privacy policy applies only to the actions of The Courtyard @ no 12 and users of the website www.no12thecourtyard.co.uk. It does not extend to any websites that can be accessed from this website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, The Courtyard @ no 12 is the "data controller". This means that The Courtyard @ no 12n determines the purposes for which, and the manner in which, your Data is processed.

If you are not satisfied with the way a complaint you make in relation to your data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk.

 

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

This privacy policy was last reviewed on 06.05.2024.

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